Frequently Asked Questions
Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us.
Orders & Shipping
How long does delivery take?
Most orders are delivered within 5–7 business days. You'll receive a tracking number once your order has been dispatched.
Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our announcement bar or promotions page for the latest offer.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to help before the order is dispatched.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
What if I received a damaged or wrong item?
We're sorry to hear that! Please contact us immediately with a photo of the item and your order number, and we'll resolve it quickly.
Products
Are your products covered by a warranty?
Yes, most of our products come with a manufacturer's warranty. Please check the individual product page for warranty details.
How do I use the portable air cooler?
Simply fill the water tank, plug it in, and select your preferred speed and mode. Detailed instructions are included in the product packaging.
Are your cleaning tools safe for all surfaces?
Our cleaning tools are designed to be gentle yet effective on most surfaces. Please refer to the product description for specific usage guidelines.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, UPI, and other popular payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure payment gateway, which uses industry-standard encryption to protect your data.
Contact Us
Still have questions? We're happy to help! Reach out to our support team and we'll get back to you within 24 hours.